Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/19/20  2:05 pm
Commenter: Kim Cowan

App evv
App evv

The app is a mess!  Poorly designed, not user friendly, too many pages, requires unnecessary information,just dropped me requiring me to reregister.  When your time “in”is the same minute as other’s time “out” you have to go to the website and change by a minute or you don’t get paid.  This is with the threat that you can be dropped if it happens too often!  When this happens even more unnecessary information is require!  So best to not get paid for a few minutes by both attendants  - Not a good long term solution.  Also the app drains the battery of the devise!

*** Given that the goal for all of us is to create as much independence for those this serves... this app misses  


CommentID: 79895