Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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6/9/23  3:36 pm
Commenter: Jen DuVon, Brain Injury Connections of the Shenandoah Valley

24/7 Emergency Services requirement

Under CM Agency requirements it states:

"Guarantee that individuals have access to emergency services on a 24-hour basis. This may be done via a phone answering service and/or coordination with other MCOs and DBHDS administered crisis services."

Can these services be provided wholly by a contracted agency or will the CM agency have to maintain on-call hours in coordination with the phone answering service/coordinated crisis service?  

CommentID: 217174