11 VAC 5-60-20 Request for self-exclusion

B. …Notwithstanding the above, if an individual requests to be placed on the Internet self-exclusion list for life, such request shall be made in person at Department headquarters or any other location specified by the Department.

C. An individual requesting placement on the self-exclusion for life list shall submit, in person, a completed request for self-exclusion as required by this chapter…

Comment: Is the expectation that in order for an individual to self-exclude that the individual must first create an account and then perform the self-exclusion from within the account? We welcome that requirement, but we also ask the Department consider allowing individuals to self-exclude in-person at the Department headquarters for two-year, five-year, and lifetime. Reading 11 VAC 5-60-20(C), it appears as though the Department will only processes lifetime exclusions in-person; whereas, reading 11 VAC 5-60-50, the Department requires in-person appearance for the processing of requests to be removed from the two-year and five-year. If removal requires in-person appearance, we also ask that and individual be given the option to self-exclude in-person at the Department headquarters. While we understand the efforts to create an effective responsible gaming program, we also understand that in-person appearance may not be possible due to any number of constraints (geographic location or access to transportation or health/mobility), so we ask the Department to consider allowing for the automatic removal upon the conclusion of an exclusion period should certain factors, as determined by the Director, be met.

F. An acknowledgment that the Department shall coordinate the administration of the self-exclusion program with the Office of Charitable and Regulatory Programs and the Virginia Racing Commission pursuant to procedures developed by the Department.

Comment: Is there a reciprocal agreement from the Office of Charitable and Regulatory Programs and the Virginia Racing Commission to share their self-exclusion lists, if any, to the Department? Is it expected or required that a permit holder or system provider who has players in both the Lottery and Racing Commission exclude patrons from all of its platforms?