Virginia Regulatory Town Hall
Agency
Department of Medical Assistance Services
 
Board
Board of Medical Assistance Services
 
chapter
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
spacer
Previous Comment     Next Comment     Back to List of Comments
2/28/20  3:24 pm
Commenter: Jessica Brown, SEIU Virginia 512

EVV improvements
 

   These are the issues I would like to see addressed:

  •  The CDCN and PPL apps do not accurately record hours. Some home care providers are having their hours shaved. Home care providers should receive 40 straight hours and instead, they are recording less than 40 hours on the app.

  • All Apps should be able to be used on multiple devices.

  • The Providers must provide the proper tools to use for their system (phones, tablets, etc)

  • DMAS should have an ongoing training program about how to use EVV.

 

CommentID: 79363