The Service Facilitation portion of DD Waiver MUST be operated within localities/counties/cities. Service Facilitation problems (paperwork issues) cost me the ENITRE first year of Appendix K pay during the Pandemic. Currently, I am at 4 ENTIRE MORE Months with NO Caregiver Pay, and NO way to even TRY to find/hire a Caregiver for my son, Eryn Little who has been ON the DD Waiver for YEARS due to 'paperwork issues'....The State of Virginia and Chesterfield County CSB and it's leadership have FAILED my disabled son and myself once AGAIN with a Waiver for which he adequately qualified years ago, due to 'lack of finding service facilitators qualified and available to do 'paperwork' '....This is an abomination, unconscionable, and absolute apathy by CSB, Chesterfield County Government and Leaders and all who are responsible for PROVIDING the guarantees of protection of the DD Waiver. The burden on parents is TOO heavy with endless paperwork, intake meetings, etc. etc. SIS, ISP, etc. etc. etc. PAY ME MY 4 MONTHS OF BACK PAY TODAY WITHOUT HESITATION! There are too many 'cooks' and not enough chefs. Issues like this must be able to be resolved WITHIN ONE WEEK, NOT 4 MONTHS LATER WITH...NOTHING. ABSOLUTELY NOTHING.