Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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6/9/23  10:35 am
Commenter: Ashley Dunlap, Brain Injury Connections

CM Requirements: 24/7 Emergency Services

What does a guarantee of access to emergency services look like on a 24 hour basis? We do not provide crisis/emergency support in day to day and respond to incidents as appropriate. Current precautions include voice messaging systems that refer individuals to contact local emergency services. Is this acceptable? What is this expected to look like? Does this mean an on-call schedule? What will an answering service provide? Still rotating on-call for individuals? This is not clear. We are not qualified to provide crisis support other than referring individuals to appropriate providers and mandated reporting or contacting CIT officers and local CSB for response. 

CommentID: 217137