Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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6/8/23  2:19 pm
Commenter: Anonymous

Agency requirements

The draft states that one of the agency requirements is to "guarantee that individuals have access to emergency services on a 24-hour basis. This may be done via a phone answering service and/or coordination with other MCOs and DBHDS administered crisis services." Further clarification is needed to describe what this entails -- an overarching office-wide voicemail that will switch on after-hours that instructs consumers to contact their MCO/crisis services if needed? Phone answering services meaning...? CMs would need to rotate being on-call? 

CommentID: 217109