11 VAC 5-60-40 Duties of the Permit Holder

GLI Recommendations

1. A sports betting permit holder shall establish procedures that are designed, to the greatest extent practicable, to:
   1. Prevent an individual on the involuntary exclusion list or the voluntary self-exclusion list from opening a new sports betting player account;
   2. Identify and suspend any sports betting player accounts of an individual on the involuntary exclusion list or the voluntary self-exclusion list;
   3. Void Handle all outstanding wagers of an individual on the involuntary exclusion list or the voluntary self-exclusion list;
   4. Refund any remaining balance to an individual on the involuntary exclusion list or the voluntary self-exclusion list consistent with the permit holder’s internal controls approved by the Department;
   5. Ensure that self-excluded individuals do not receive, either from the permit holder or any agent thereof, targeted mailings, telemarketing promotions, player club materials, or other promotional materials relating to sports betting; and
   6. Enforce the provisions of this chapter.
2. Each sports betting permit holder shall, upon notification that an individual has been added to or deleted from the involuntary exclusion list or the voluntary self-exclusion list, comply with all relevant provisions of 11 VAC 5-60-50.
3. Each sports betting permit holder shall maintain on file a current copy of its internal control procedures established pursuant to 11 VAC 5-60-60 and chapter 70 of this subtitle.

GLI recommends

1. Requirements cover all permit holders of gaming regulated by the Board and not just sports betting.
2. Coverage of both involuntary and voluntary exclusion lists.
3. Generalizing for handling outstanding wagers, as by automatically cancelling wagers of a self-excluded individual can be exploited by a player.