|Action||Compliance with Virginia’s Settlement Agreement with US DOJ|
|Comment Period||Ends 7/22/2020|
Monitoring and evaluating service quality
Providers are constantly working towards mitigating the risk of regulatory violations. The goal is always to eliminate risk and prevent recurrence. The reality is that it cannot be guaranteed. It is not due to systemic failure. Providing person centered services that includes the dignity of risk is by nature unpredictable. It is unrealistic to expect providers to prevent recurrence of incidents.