Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/20/20  10:36 am
Commenter: Jim Bowman

EVV is prohibitive to care

We're now spending time away from those who need care in order to manage this system that doesn't work.  My child's caregiver wasn't comfortable putting the CellTrak app on her phone (understandable!).  My 12 year old non-verbal son doesn't use a phone, so we had to get one.  The ONLY thing we use it for is EVV.  Now we have to monitor it to make sure the battery is charged and we're keeping up with data requirements and updates.  That might not seem like much, but in the lives of parents and caregivers, every second adds up.  The app rarely works, so we're taking time away from him to try to get the attendant signed in or out.  If it isn't correct, it takes my time on the portal or phone to correct it.  Our attendant doesn't get paid for that time she's trying to sign in.  It's not like an office where you can come in and grab a cup of coffee, see what's going on with your boss, organize your desk before starting a project.....our attendant opens our front door and is immediately ON DUTY.  Yet, she's supposed to ignore the meltdown, or my son's requests, to manage this faulty EVV system.    AND, the system routinely shorts her time.  If she works from 3:20 - 5:35, the system doesn't give her 2.25 hours, they give her 1.88.  Huh???  Everything about this is designed to punish the disabled and the people who work hard, for little pay, to take care of them - and we will lose them

CommentID: 79968