Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
Previous Comment     Next Comment     Back to List of Comments
3/7/20  4:08 am
Commenter: Caring Hands Home Healthcare Services

EVV systems still not working properly, and costly.

Several problems with EVV, its quite costly for small home health agencies which is causing some hardship. The software we currently have has multiple issues on a daily basis with aides not being able to clock in or out, GPS locations can't be determined, some areas where patients live do not have good cell service, nor does the patients have landlines or internet service. The system isn't able to bill all medicaid HMO's yet. The state should file for an extension at least through the remainder of this year to allow for these companies to provide better capabilities for service and workout all technical issues. Also, many older patients do not understand the functionality of having to electronically sign at the end of each shift. The state should provide devices for the patient's homes or at least reimbursement for devices that have to be put in the patient's homes for aides to use to clock in and out of if they do not currently have a method.

CommentID: 79562