These are disabled individuals and their support system.  Are the lives and challenges that the disabled community deal with daily taken into consideration at all?  The disabled members and their support system often have ten fold more paperwork to complete to prove they are disabled.  Most of their day consists of accomplishing IADL and ADL tasks "abled's" take for granted.  The disabled must constantly work with government agencies just to secure and maintain their benefits. Now, it's been decided with EVV that they should also spend time repairing an app, time sheets, be on hold for hours, hope for a call back from the fiscal agents, hope the attendants will still work even if they don't get paid for six weeks or longer.  If you want to put an app in place then the app should work.  If you demand that the policy is in place then make sure the program works prior to the start date.