This past week, each of my son's attendants got an email from CDCN (fiscal agent for DMAS consumer-directed services) about being non-compliant with EVV system.
This was very frustrating, especially since the majority of the reasons that my attendant's have had to correct time entries are because the app was not working.
For example -
One of our attendant could not log in yesterday - the app just kept spinning and not loading.
He had to uninstall the app and reinstall. We had to call CDCN (spent 20 minutes on the phone) and have them reset him on their admin side as well.
Then today (Saturday) when the attendant went to clock in - the very same thing happened. So right now my attendant is working but cannot sign in or sign out, and we will once again be on the phone with CDCN on Monday trying to get things reset. In the meantime his shifts from Friday, Saturday and Sunday will be non-compliant.
When on the phone with CDCN on Friday, I asked how can we be considered non-compliant when the app is not working and when that is the reason that attendants enter when trying to correct time entries. The answer I received from them was DMAS requires them to send those emails. Our workers get flagged in the system because the app does not work.
This EVV system is so broken and families/individuals are the ones who I fear are going to be flagged as non-compliant and lose attendants/services. In addition, emails being sent out about non-compliance are frustrating families/individuals even more.
Please consider exempting Consumer Directed Services for the EVV requirements.
