In reading comments from other providers, we can see there is an overwhelming response to the concerns these changes are going to pose, not just for implementation, but for the community members that are in need of support. Constant changes to the hows and whens become so very frustrating for employers and their front line staff. Hearing every few weeks that something is changing and something new needs to be done adds to the stress of an already overwhelming role providing crisis services. Providers having to wait for an authorization to be approved in order to provide a crisis service is going to leave community members who are in ACTIVE need as the ones that suffer as a result of this change. Changes should drive positive outcomes, not further frustration and increased difficulty accessing services. I urge you to take into account the significant, and realistic, concerns that have been shared in this townhall.