Page 20 indicates - "Contact the MCO's care management team when an event-based reassessment occurs......"   will there be easily readily direct contact information made available for this and other required contact to the MCOs?  Currently when attempting to call in or ask about Mental Health Skill Building authorizations it can be difficult for individuals on either the member services OR provider services lines to get you through to an applicable person because the teams who handle those sorts of Medicaid based authorizations seem to be parts of the MCO that are different than those who typically handle other sorts of prior authorizations - for instance those who call to advise was sent for peer review do not leave their direct contact info, but reference calling in for a peer review request and usually the individuals  who schedule those have very limited info.  It can also be difficult (or impossible) to obtain information about a member's MCO Care coordinator as different MCOs have various different processes for this (UHC for instance says they cannot disclose this info to providers) and also different names for this position - some appear to not have them, some call them case managers, etc.  

Can we get a guidance document that contains specific and direct contact information for each MCO and FFS for each instance of required contact referenced in this and other new drafts to the insurance plans regarding the above referenced mention as well as other instances where direct communication to them is required?  It would also need to be consistently updated if/when changes occur.