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Virginia Regulatory Town Hall
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Department of Medical Assistance Services
 
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Board of Medical Assistance Services
 
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8/29/24  9:28 pm
Commenter: Anonymous

Education Requirement for Service Facilitators
 

I oppose the proposal to eliminate the degree requirement for service facilitators.  I am not impressed with the quality of staff who have served as my son's SFs over the last few years.  I have constant SF turnover, meetings frequently cancelled at the last minute or SFs who "no show" with no communication or follow-up.  If that is the quality of employees with degrees, I do not want to work with someone without an education.   

So keep the education requirement, but also separately take a look at the service facilitation model and make changes to that model.  Modernize, streamline, and/or update SF duties.    Bring back zoom calls and allow for signing of documents online so that they can be read before signing.  Maybe a radical overhaul of what SF is and how it can be set up more efficiently would help attract educated quality candidates.

Right now from a parent's perspective, service facilitation seems like clerical work - paper pushing, getting documents signed -- which somewhat explains the suggestion to eliminate the degree requirement.  But if SF is supposed to be about helping the individual with a disability a different knowledge level is needed, hence the need for the education requirement.

CommentID: 227495