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CM Agency/provider requirements:

1. Guarantee that individuals have access to emergency services assistance either directly or on-call 24 hours per day, seven days per week and holidays on a 24-hour basis…

Please clarify “emergency assistance”

***We currently do not provide all emergencies assistance but have safety plans for clients to call 911 and 988 when needed. A 24/7 would be a financial burden to the current non-profit brain injury providers.

Question: How will the organization get reimbursed if a client is not able to pay or eligible for Medicaid reimbursement?