Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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6/8/23  2:29 pm
Commenter: Lisa McCarthy, Brain Injury Services

Agency Requirements

“Guarantee that individuals have access to emergency services on a 24-hour basis. This may be done via a phone answering service and/or coordination with other MCOs and DBHDS administered crisis services”

Can you clarify if each agency must provide 24 hour emergency services themselves or rather inform individuals of the emergency services that are available to them?

CommentID: 217116