Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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7/15/22  5:01 pm
Commenter: Gabriella Caldwell-Miller

Mobile Crisis Required Activities

Mobile Crisis: Required Activities:
The provider must engage with the DBHDS crisis call center and crisis data platform prior to initiating services.

This requirement seems counter-intuitive to crisis response. When an individual, family member, or collateral contacts a provider to respond to a psychiatric crisis, the goal is for the provider to engage with the individual and initiate assessment as quickly as possible. The provider should be singularly focused on obtaining the information needed to respond to the crisis. Establishing the requirement to engage with the call center and crisis data platform before mobilizing a response, and the associated potential for technical issues, delays response to the individual.
It would be helpful to understand how inserting this step before initiating a crisis response supports the goal of helping individuals in crisis.

If this change is implemented, it will be critical to outline the process for handling call system and data platform service disruptions or system outages.

CommentID: 122528