Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/20/20  1:36 pm
Commenter: C Myles

problems with EVV

Parents of children and adults with multiple disabilities are operating under extreme pressure to provide the most beneficial and loving care for our loved ones, under the most burdensome of circumstances now without the addition of EVV.

It's a complicated, error ridden application, with an impossible clock in/clock out requirement for a 24/7 responsibility. To be readily available at a moments notice for falls, driving, incontinence, daily emergencies, seizures, gtube feeds, 7 times a day medication administration, all ADL assistance, possible elopement, hands on assistance for mobility cleaning, and a miriad of predicable and unpredictable situations during the day and night and be burdened with the EVV complications, clock/in clock out on the exact minute requirement, with no EOR on site to discuss and fix issues is going to be extremely stressful, if not impossible. 

It's very difficult to hire and maintain qualified caregivers and nurses due to low pay rates, no benefits whatsoever, and now add a complicated, burdensome app for them to navigate, much less the live in caregiver, who is on 24/7 without payment for all the hours over the allotment. The calls, paperwork, meetings, deadlines we do without any payment. We do it because we love our children! 

I am hearing about paycheck problems for work done by many attendents and great numbers of mistakes with the Celltrak App. Phone calls not being answered by fiscal agent or DMAS  to help with App issues ir pay issues and tracking people and our children, the consumers. This isn't right. Tracking is and invasion of my child's civil rights. I expect the powers that be to take a step back and research these issues and correct them. You are making a stressful situation worse. You can start by exempting live in attendents, and postponeing roll out on EVV for a time when everything is fixed. Raise the rates! Rates were about $12 an hour over 10 years ago in NOVA. That isn't a living wage for the great responsibility of a very physical, mental and emotional job. Give benefits, every other jib does!  There is a crisis in this state for caregivers and therefore puts our loved ones in extreme jeopardy for placement!  Thank you!

CommentID: 80013