Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/20/20  1:30 pm
Commenter: Cecilia Pavlak

just stop EVV

At first I thought EVV system was not a bad idea, until we started using it.  One of my daughter’s attendants logged out at the end of the shift but it kept running after he left.  Next morning he was able to notice what happened and wrote a note with correct shift time.  However, I can see this as a problem in the future.  This was a system error.  We also went on vacation with an attendant but had no WiFi and though we were able to enter time manually later, we were told too many manual entries could cause to lose services.  What else can we do if there is no WiFi?The fact that you can only have the EVV on one device per attendant is a problem. The attendant’s phone broke and, therefore, he could not use the EVV for a few days. Also, the APP burns the phone battery quickly and it is also harder to keep track of the hours to make sure you do not go over.  After all, the attendant has it on her/his phone.   I really think the EVV system will in the end cause more problems than logging in the portal. It definitely is complicating things for people with disabilities.  Hope to get some answers.

CommentID: 80006