Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/11/20  11:46 am
Commenter: E.G.M. Chavez, parent

Seven hours of calling

It takes me seven hours of calls to get someone to answer at the fiscal agent, and my pay is still wrong.  The rep can see the problem, but can't correct it.  Is this ever going to end?

CommentID: 79720