Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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3/8/20  12:27 pm
Commenter: April Viers

CDCN suggestions dont help

The APP isnt working today. We have the same issue. It put all of the time from today under respite. They told my attendant to delete and reinstall the app which caused an even bigger problem. Now when she enters her credentials it says that the app is registered to another device and won't let her log back in ??  Please stop wasting our time with EVV.   It is hurting the clients.  

CommentID: 79615