Virginia Regulatory Town Hall
Agency
Department of Medical Assistance Services
 
Board
Board of Medical Assistance Services
 
chapter
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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2/8/20  1:52 pm
Commenter: Bea Carter

evv app. unreliable
 

the app. doesn't always work and it causes more work.  recently, attendant tried to clock in several times.  after several tries for over an hour, the thing says it is now submitted twice; so now the pay will be held up for the attendant and phone calls will have to be made.  who gets paid for all the work to deal with the app?

CommentID: 79019