Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
Previous Comment     Next Comment     Back to List of Comments
1/27/20  10:55 pm
Commenter: Heather Mayer

Issues with EVV

The Electronic Verification system has been such a pain. My mother in law cares for my daughter who is in a wheelchair and requires total care, and has been doing so for the past 8 years. My mother in law devotes her life in to caring for m my daughter, and with her being so committed I have been able to further my education and work a full time job. My mother in law is 65 years old, and has a very basic cell phone which already makes it hard with loading the app. With her being here all the time already exceeding the allotted hours and working “off of the clock”,  she often forgets to clock in and out. She also has a hard time with the system being down, and the app being so time consuming taking away from the care she provides that she gives up trying to clock in and out. That in turn messes up the hours, and causes us to spend more time in fixing the problem. I feel that it needs to be another way to keep track of time, and stop people from taking advantage then punishing everyone with this poor system. I am so thankful that my daughters grandmother does care for her because anyone off of the street would not tolerate all of the hassle that comes with a job that doesn’t pay well at all. We need to show these caregivers how much they are appreciated, not show them that they need to be tracked and treated like criminals. 

CommentID: 78949