Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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1/24/20  8:30 am
Commenter: Hanover Community Services

EVV Issues

As a Program Coordinator for Supports Coordination I have heard nothing but difficulties with staffing and care since the inception of EVV.  We have several areas of the county that does not have internet and this creates difficulty for staff to call in.  Also, some families have had their care staff resign because they only can afford a trak phone and this is incompatible to the system.  We have heard that this new system is creating  much more burdens on the care of their loved one.  Please reconsider having this requirement. 

CommentID: 78916