Support brokers work for agencies that also provide direct care services, so yeah, there’s a bit of a built-in conflict of interest.

And then there’s the whole relationship thing. Brokers are supposed to advocate for the client, but they also need to keep the service providers happy. So how hard are they really going to push when advocating for the client might upset the people they work with? Apparently, “put the client first” can get a little fuzzy when everyone’s trying to keep everyone else happy.