Virginia Regulatory Town Hall
Agency
Department of Medical Assistance Services
 
Board
Board of Medical Assistance Services
 
chapter
Standards Established and Methods Used to Assure High Quality Care [12 VAC 30 ‑ 60]
Action Electronic Visit Verification
Stage Proposed
Comment Period Ended on 3/21/2020
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2/18/20  5:47 pm
Commenter: just a mom

trouble with Celltrak
 

So frustrated with the CellTrak app. My attendant could not log in yesterday - it just kept spinning and not loading.
Had to uninstall the app and reinstall. We had to call CDCN and have them reset him on their side as well.

Then today when the attendant went to clock in - the very same thing happened.

Yet, we get emails about being "non-compliant". I talked to CDCN about that and how can we be considered non-compliant when the app is not working. The answer I received from them was DMAS requires them to send those emails...

UGH!!

CommentID: 79153