I'm not sure what level of incredulousness I am looking at here. You want to remove Service Facilitators and use Support Brokers that are employed by CDCN or PPL. I can't believe I'm typing that sentence. Do any of you have disabled loved ones at home that you take care of 24/7? If you're here, then I would say you don't, unless you're lucky enough to have someone step in for you. Have you ever had to directly deal with CDCN or PPL? I and my husband both have. They are horrible at customer service. Their response time (if they give one) is horrible. Their attitudes are horrible. And with them hiring and training these support brokers, I would bet they don't know what they're supposed to be doing. 

The service facilitators I've dealt with have been amazing. They're on time, they attentive, they have great personalities. They know exactly what they should be doing and how to advocate for their patients. A lot of them have given their entire lives to providing this type of help to patients and they love what they do. You putting them out of business by adding these support brokers is foolishness. The amount of money you think they will save is nothing compared to the amount of trouble they will bring. And the title of "Support Broker" is so cold. I'm not an investment for someone to make money off of. I'm a patient, someone that needs care because she cannot do things for herself. I became disabled in early 2022. This has been an immense help to me. I'm not sure where I would be without it. It was a service facilitator that helped me settle in and get accustomed to this. 

You cannot just remove the people we've come to know and are familiar with our lives and situations for these new brokers. It would absolutely do more harm than good.