Logging in to get IFSP is hard for many who are computer illiterate, leaves them out of getting the funds they need for their child. Having a person that speaks a different language and not able to read the forms leaves them out. Having a parent/individual who can’t read or write leaves them out. The credit card company is very hard to get in touch with. If you are lucky in pressing the right numbers and get to talk to them, would be the day to play the lottery. Other than that, they are useless because you can’t talk to a human. The credit card company won’t even talk to support coordinators to help figure out the problem for the parent/individual. Many people can’t get in touch with credit card company and a lot of funding is being lost because of this. Also, the IFSP staff should work directly with the parents that are having difficulties with logging in and filling out the form, issues with their cards, helping parents’ step by step when the parent is trying to fill out the form. The training is nice, and helps right then and there, but not when the parent/individual is logging in when the system opens