I am the mother of a little girl who has an incurable heart condition, plus an autoimmune disease. Keeping the option of virtual visits is the only way to ensure my daughter is not exposed to unnecessary, deadly viruses (even the common cold causes organ damage in my child), while maintaining the open and authentic relationship with our Case Management team. We love our service facilitator, and we want her to also remain safe and effective in her role. In addition, the overall cost of travel, the time that is used less efficiently, and the huge impact on the state budget that in-person visits bring is completely avoidable, by embracing the advanced technology available. Keep virtual visits as an option for families!