PIV Comments/Suggested Edits - 11 VAC 5-60-40 - Duties of sports betting permit holder
A. A sports betting permit holder shall establish procedures that are designed, to the greatest extent practicable, to:
1. Prevent an individual on the self-exclusion list from opening a new sports betting account;
2. Identify and suspend any sports betting accounts of an individual on the self-exclusion list;
3. Void all outstanding wagers of an individual on the self-exclusion list;
4. Refund any remaining balance to an individual on the self-exclusion list consistent with the permit holder’s internal controls approved by the Department;
We respectfully recommend removing this section of the rule. It allows a patron to self-exclude when they know a wager is going to lose, in order to receive a refund of the wager. For example, a patron may have a future wager on a team to win the Super Bowl. As soon as they know the team will not make the playoffs, they self-exclude in order to get a refund.