Given that many owners residing in CIC's throughout the Commonwealth may be unaware that an Internal Complaint process exists that would provide a means for those owners to report alleged violations of CIC statutes and/or regulations by their board of directors or managing agents. Simply making the form and compliant process 'available' is a disservice to those owners who may not know that a process/procedure/form and potential remedy for their issue even exists.
The sample form and process associated with Internal Complaints needs to be distributed to all association members upon initial and revision adoption as well as providing annual notification to members and residents on how to request the procedure and form annually from the association or managing agent.
Additionally, if there should be any changes made to the form/procedure/process/required documents  (for example, change of managing agent contact information) must require the association's board readopt the resolution in accordance with the POAA and distribute the readopted resolution to the membership.