I also echo the PSAP communities call for changes to the current standards.

I have been involved in the Criminal Justice System and Emergency Services community for many years. I recently started my new position and when I realized that telecommunicators were only mandated to have one (1) week of basic and become certified in VCIN, that immediately got my attention and concerned me deeply . Throughout my career continuing education and training hasn't been something that was optional, it was mandatory, as it should be for our TC's.

The job of TC is a multi faceted, constantly evolving position, which requires proficiency and expertise at many different disciplines. We encourage the DCJS to review APCO's minimum training standards for our TC"s as we support their initiative. We respectively request that DCJS implement and fund additional basic training hours, provide specialized training opportunities and mandate continuing education training for our TC's. We feel that changes to our current standards are critical and crucial to our future success.

 Thank you for the opportunity to share!