I feel the minimum compulsory training standards are a bit outdated, and redundant in areas where the training objectives have us restating areas in the radio operations section that had been previously covered in the telephone operations section (i.e. basic information required to dispatch police, fire and EMS). I think this redundancy adds to the training time, and doesn’t focus on the instructional material. They also seem to be a little disjointed, the criteria goes from talking about the aforementioned basic information, into identifying characteristics of a person in crisis, which just doesn’t seem to flow well.

I also think the objectives need to be updated to reflect the growth/advancements in technology in the 9-1-1 field (i.e. text to 9-1-1).