As an independent contractor, our service facilitator has been an invaluable asset to our family by providing personalized, unbiased support tailored specifically to our goals. They act as our project manager, expertly guiding us through complex program rules, handling essential paperwork, and keeping all of our support team members aligned. By working independently, they have the freedom to truly advocate for my specific needs without any conflict of interest. Their dedication has not only taken a massive administrative burden off my family’s shoulders, but it has also given us the clarity and peace of mind we need to successfully navigate our long-term care journey.