Please clarify what is required by the following on page 6-
"Guarantee that individuals have access to emergency assistance either directly or on-call 24 hours per day, seven days per week and holidays. This may be done via telephone and face-to face contact and/or coordination with other providers and DBHDS administered crisis services."
Brain Injury case management services are not crisis or emergency services. Our staff educate our consumers to the appropriate resources for emergency or crisis but do not provide or participate in these services.
Requiring staff to be available 24/7 would require additional funding and additional staffing. If you are requiring staff to be on-call, they will need to be compensated and also need additional accommodations other than personal cell phones.
These additional accommodations may cause undo hardship on the workforce that is already depleted of qualified and low number of candidates.