Virginia Regulatory Town Hall
Agency
Department of Medical Assistance Services
 
Board
Board of Medical Assistance Services
 
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7/7/23  10:47 pm
Commenter: Anonymous

The problem of EOR Placement and Confidentiality Concerns
 

One salient concern regarding the proposed changes lies in the placement of the EOR outside of the home setting, which raises pertinent questions regarding the appropriateness and efficacy of such an arrangement. In particular, the mandated monthly meetings between the EOR and service facilitators present challenges regarding the confidentiality and integrity of sensitive patient information. These service facilitators routinely inquire about crucial medical details, including upcoming doctor's appointments and the patient's health status. Placing individuals who may not possess the requisite knowledge or access to this confidential information in a position where they are expected to interact with service facilitators compromises the sanctity of patient privacy. Furthermore, by necessitating the divulgence of sensitive medical data to unfamiliar individuals, the proposed changes inadvertently contravene established standards of patient confidentiality and undermine the trust essential to the patient-caregiver relationship.

CommentID: 217822