My interlock device stopped working.  I called Intoxalock and they said I needed to have the device replaced- I would have to have my car towed.  I asked if they would refund me the tow money.  They said yes.  They gave no details on what was needed.  So after I had the car towed, I asked for the email, which they provided.  I emailed them my tow receipt.  They have an automated response: 

Hello,
We have received your documentation and are unable to approve as the receipt provided does not meet the criteria for reimbursement. If additional and/or updated documentation is provided, we would be happy to review again to see if a credit can be applied.
To qualify for reimbursement a receipt must include:
-Full Name
-Proof of payment (if the receipt does not show as paid we cannot issue a credit)
-Date of tow
-Vehicle information
-Where the vehicle was towed from and towed to
-Be clear and legible
If you have any further questions you can e-chat with us 8am – 6pm (Monday through Friday) via our website (Intoxalock.com), 
Thank you,
The Intoxalock Tea

Everything that they asked for was included in the tow receipt, except the date and "paid".  Of course, they never told me that they needed these things.  I sent them a picture of my credit card statement showing the purchase, on the same date, and underneath was the monthly bill which came out the same day, showing this is my card, because it's connected to my account.  Same generic response.  They have no intention of paying it- all they do is lie and string you along.  Completely criminal.