Virginia Regulatory Town Hall
Agency
Department of Social Services
 
Board
State Board of Social Services
 
chapter
Supplemental Nutrition Assistance Program [22 VAC 40 ‑ 601]
Action SNAP Certification Periods
Stage NOIRA
Comment Period Ended on 11/10/2010
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10/29/10  4:17 pm
Commenter: Diane Kline

Interim Reports verses 6 month certs
 

I feel the interim reports should end.  Alot of the workers time is spent on these interim reports more so at the first of the suspended month or the end of the suspended month,  this is due to the clients delay in providing a completed report form timely.  Many notices are sent on the 5th because the clients fail to provide their interim reports on time and they are down to the wire once they do provide the interim report and needed verifications.  The client then wants their benefits ASAP.  If they chose to keep the interim reports they need to limit the time allowed to return them, giving them a month and a half to return them is to long.  It should also be like a late recert and benefits be prorated, some type of penalty should exist.  I worry about a 6 month certification because of the large caseloads workers are currently handling.  There is a big need for more EW positions but no funding.  EW's are overloaded at present.  If 6 month certs come our way we would want to do more phone interviews but we do not do many now because of the need of Part A and B forms having to be completed and returned by the client.  Our clients need help with these forms, so they end up coming in for help with it.  It would be so nice if they eliminated these forms and just allowed us to call the client, do an interactive interview, print the statement of facts and the checklist and mail it to the client to sign and return, it makes it so much easier.  We average about 30 recerts a month and 30 interim reports per worker and we have 5 workers  They would each be seeing about 60 recerts a month and it would be impossible to schedule that many per month by the 15th of  the month.  Thank you for allowing my comments.

CommentID: 14531