Proposed Text
6VAC20-60-10. Definitions.
The following words and terms when used in this chapter shall have the following meanings, unless the context clearly indicates otherwise:
"Academy director" means the chief administrative officer of a certified training academy.
"Agency administrator" means any chief of police, sheriff, or agency head of a state or local law-enforcement agency or nonlaw-enforcement head of a communications center.
"Board" means the Criminal Justice Services Board.
"Certified training academy" means a training facility in compliance with academy certification standards and operated by the state or local unit(s) of government for the purpose of providing instruction of compulsory minimum training standards.
"Compulsory minimum training standards" means the performance outcomes and minimum hours approved by the Criminal Justice Services Board.
"Curriculum Review Committee" means the committee
consisting of the following 13 9 individuals:
four
two (2) members of the committee shall
represent regional criminal justice academies, four two (2)
members of the committee shall represent independent criminal
justice academies, one member shall represent the Department of State Police
Training Academy, and four experienced communications personnel shall represent
emergency communication functions. The Committee on Training shall appoint
members of the Curriculum Review Committee.
"Department" means the Department of Criminal Justice Services.
"Director" means the chief administrative officer of the Department of Criminal Justice Services.
"Dispatcher" means any person employed by or in any local or state government agency either full or part-time whose duties include the dispatching of law-enforcement personnel.
"Emergency medical dispatcher training" means training which meets or exceeds the training objectives as provided in Performance Outcome 1.6, which is set out in 6VAC20-60-100.
"VCIN/NCIC training" means approved training as specified by the Virginia Department of State Police for dispatchers accessing Virginia Crime Information Network/National Crime Information Center information.
6VAC20-60-20. Compulsory minimum training standards.
Pursuant to the provisions of § 9.1-102(8) of the Code of Virginia, the board establishes the following as the compulsory minimum training standards for dispatchers:
1. The performance outcomes are specified in
6VAC20-60-100. Performance outcomes may not be changed except as noted in
6VAC20-60-25 through the Administrative Process Act.
2. Categories of training are as listed
below:
a. 1. Category
1 - Communications.
b. 2.
Category 2 - Judgment.
c. 3. Category
3 - Legal Issues.
d. 4. Category
4 - Professionalism.
e. 5. Category
5 - On-the-Job Training.
6VAC20-60-25. Approval authority.
A. The Criminal Justice Services Board shall be the approval
authority for the training categories and performance outcomes of
the compulsory minimum training standards. Amendments to training categories and
performance outcomes shall be made in accordance with the
provisions of the Administrative Process Act (§ 2.2-4000 et seq. of the Code of
Virginia).
B. The Committee on Training of the Criminal Justice Services
Board shall be the approval authority for the the performance
outcomes, training objectives, criteria and lesson plan guides
that support the performance outcomes. Performance outcomes, Ttraining
objectives, criteria and lesson plan guides supporting the compulsory minimum
training standards and performance outcomes may be added,
deleted or amended by the Committee on Training based upon written
recommendation of a chief of police, sheriff, agency administrator, academy
director, nonlaw-enforcement head of a communications center, or the Curriculum
Review Committee.
Prior to approving changes to the performance outcomes, training objectives, criteria or lesson plan guides, the Committee on Training shall conduct a public hearing. Sixty days prior to the public hearing, the proposed changes shall be distributed to all affected parties for the opportunity to comment. Notice of change of the performance outcomes, training objectives, criteria and lesson plan guides shall be filed for publication in the Virginia Register of Regulations upon adoption, change or deletion. The department shall notify each certified academy in writing of any new, revised, or deleted objectives. Such adoptions, changes or deletions shall become effective 30 days after notice of publication in the Virginia Register.
6VAC20-60-100. Performance outcomes for compulsory
minimum training standards for dispatchers.
Category 1 - Communication
In conjunction with responding to calls for public
safety services, the dispatcher faces challenges every day that require
knowledge, judgment, skill, and ability from multiple and varied sources. To
meet these challenges successfully, the dispatcher must develop good
communication skills in the performance of relevant duties. Expected
performance outcomes in this category include the following:
1.1 Obtain information related to complaints and/or
requests for service from the public, field units, and other agencies.
1.2 Perform multiple tasks related to receiving
information and dispatching appropriate response units.
1.3 Apply standard communication techniques in
receiving and transmitting information via radio and telephone.
1.4 Disseminate information to the public, field
units, and other agencies using standard communication and dispatching
techniques.
1.5 Apply standard communication techniques when
handling specialized situations via radio, telephone, and in person.
1.6 Assist callers by providing initial emergency
medical care information to victims of accidents, illness and/or crimes, if
applicable.
1.7 Respond to a report of a disaster.
Category 2 - Judgment
In conjunction with responding to calls for public
safety services, the dispatcher faces challenges every day that require
knowledge, judgment, skill, and ability from multiple and varied sources. To
meet these challenges successfully, the dispatcher must develop good judgment
in the performance of relevant duties. Expected performance outcomes in this
category include the following:
2.1 Receive, prioritize, and handle multiple tasks
related to emergency call taking and dispatching using judgment based on
policies and procedures.
2.2 Receive and handle various types of
nonemergency complaints and requests from the public or other agencies by using
judgment based on policies and procedures.
Category 3 - Legal Issues
In conjunction with responding to calls for public
safety services, the dispatcher must identify legal requirements based on the
Constitution of the United States, the Code of Virginia, and/or local
ordinances where applicable. Expected performance outcomes in this category
include the following:
3.1 Apply federal/state laws, local ordinances, and
rules and regulations established for dispatch operations.
3.2 Perform the duties of a dispatcher with
awareness of general liability applicable to this job.
3.3 Testify in court.
Category 4 - Professionalism
In conjunction with responding to calls for public
safety services, the dispatcher must demonstrate professionalism in every
aspect of performance of these services. The dispatcher faces challenges every
day that require knowledge, judgment, skill, and ability from multiple and
varied sources. To meet those challenges successfully, the dispatcher must
attain and maintain professionalism in the performance of all duties. Expected
performance outcomes include the following:
4.1 Respond to stressful situations professionally.
4.2 Respond to abusive callers or difficult people
professionally.
Category 5 - On-the-Job Training
In conjunction with responding to calls for
service, the dispatcher must identify requirements related to the employing
law-enforcement agency. These requirements may be general in nature, but serve
to enhance the ability of both the dispatcher and the agency to provide needed
public safety services. Expected performance outcomes in this category include
the following:
5.1 Demonstrate ability to utilize agency equipment
to handle 911 call taking and dispatching duties.
5.2 Quickly and accurately recording information
into CAD and/or on cards.
5.3 Use of maps and street files to identify locations
and proper codes.
5.4 Accurately type information received verbally.
5.5 Transmit the complaint to radio dispatch by
computer/telephone, or personally dispatch appropriate response unit(s).
5.6 Use written information or computer-aided
dispatch to assign law-enforcement, fire, and rescue units.
5.7 Monitor and update status of incidents and
status of field units.
5.8 Update the field units regarding incident and
status information.
5.9 Use written information or computer-aided
dispatch to redirect incidents to another dispatcher.
5.10 Monitor, respond, and dispatch by radio,
computer transmission, or written information to and from field units.
5.11. Basic concepts and differences between basic
and enhanced 9-1-1 telecommunications systems.
5.12 Conference phone lines or patch radio
frequencies to enable communications.
5.13 Monitor transferred call until connection is
established.
5.14 Receive and handle TTY calls.
5.15 Hold phone line to complete a telephone trace.
5.16 Use ANI/ALI to locate and identify caller, if
applicable.*
5.17 Complete ANI/ALI forms to update entries, if
applicable.*
5.18 Use call check system to replay
"difficult" calls, if applicable.*
5.19 Use "emergency ring down" phones, if
applicable.*
(*These criteria must be tested if the agency
utilizes this telecommunications equipment.)
5.20 Conduct/monitor civil defense test.
5.21 Enter data into a record system.
5.22 Generate reports.
5.23 Restart the computer system, if applicable.
5.24 Transcribe and/or copy a tape recording.
5.25 Operate radio equipment.
5.26 Operate paging equipment.
5.27 Patch radio frequencies.
5.28 Perform radio frequency tests.
5.29 Dispatch by radio transmission.
5.30 Use of alternative communication methods if
regular radio is down.
5.31 Using NCIC or other manuals for assistance.
5.32 Transmitting emergency bulletins by TTY (if
applicable).
5.33 Query vehicle.
5.34 Query Computerized Criminal History (CCH).
5.35 Query stored vehicles.
5.36 Query driver's license.
5.37 Enter administrative license suspension (if
applicable).
5.38 Query stolen articles.
5.39 Query gun.
5.40 Query wanted/missing persons.
5.41 Clearing entries (if applicable).
5.42 Enter/query protective orders.
5.43 Modify information in computer database (if
applicable).
5.44 Hit confirmation process (to include placing
locate).
5.45 Informal and formal messages.
NOTE: TRAINEE MUST COMPLETE VCIN/NCIC TRAINING
PRIOR TO BEING TESTED ON THE JOB BY CRITERIA NUMBERS 5.31 THROUGH 5.45.
5.46 Answer, refer, and route calls/messages to
proper departmental unit.
5.47 Prepare a general broadcast bulletin.
5.48 Complete data entry forms.
5.48.1 Wanted or missing person.
5.48.2 Stolen vehicle.
5.49 Prepare an activity log.
5.50 Prepare a summary report.
5.51 Prepare an intra-departmental memo.
5.52 Monitor alarm/security systems, if applicable.
5.53 Receive opening/closing calls, if applicable.
5.54 Maintain equipment within the communications
center.
5.55 Troubleshoot equipment problems.
5.56 Document equipment problems.
5.57 Identify local ordinances affecting dispatch
operations.
5.58 Use and maintain maps and cross street
directories.
5.59 Demonstrate map reading skills to include
street directions.
5.60 Use and maintain log shift rosters of assigned
field units.
5.61 Use and maintain department files for warrants
and/or other citations.
5.62 Use and maintain complaint history files.
5.63 Use and maintain specialized logs or data
bases, e.g. medical incidents, problem addresses, restraining orders, etc.
5.64 Use and maintain towing agency rotation logs.
5.65 Use and maintain business directories.
5.66 Use and maintain a directory of services
provided by other agencies.
5.67 Answer an anonymous witness line, e.g., Crime
Stoppers.
5.68 Provide information, refer and/or transfer
calls to appropriate departments or agencies as a general service to the
public.
5.69 Provide requested information to authorized
departments or agencies.
5.70 Maintain general resource material in the
Communications Center.
5.71 Maintain order and cleanliness in the
Communications Center.