Virginia Regulatory Town Hall
Department of Medical Assistance Services
Board of Medical Assistance Services
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8/18/23  9:39 am
Commenter: Melinda Caldwell

CM agency/provider requirements

Please explain what is meant by "emergency assistance". 

We are not a crisis agency and do not provide crisis services.  However, we do ensure that all consumers have safety plans in place.  These are updated as needed and annually.  Our consumers are provided critical contact numbers for services including 911 and 988 if they have an after hours emergency.  We do not have the staff to provide 24/7 on call services to our consumers. 

CommentID: 219306