Agency
Department of Social Services
 
GDForum ID: 2966
    
Description of Proposed Guidance Document Changes
The Virginia Department of Social Services is updating the Electronic Benefit Transfer (EBT) Manual by revising guidance, improving organization and plain language, and incorporating current EBT policies and processes. Key updates include guidance for chip-enabled and Summer EBT (SEBT) cards, ConnectEBT, fraud prevention and benefit theft, revised card issuance and replacement procedures, and the reorganization of content to improve usability and consistency across the manual.
 
Guidance Document(s) for this Comment Forum
 
Document ID Document Title Current Document Proposed Document Revised Proposed
BP8 Virginia EBT Guidance Manual 2019 pdf Document     pdf Proposed Document
 
Contact Information
 
Name:
Jen Cooper
        Title:
Assoc. Director of Benefit Programs
 
Email:
jennifer.cooper@dss.virginia.gov
 
Address:
5600 Cox Road
 
City:
Glen Allen
State:  
VA
Zip:  
23060
 
Phone:
(757)812-2212
Fax:  
()-
 
The Virginia Register
 

Publication Date: 8/24/2026    Volume: 43  Issue: 1
The public comment period is red dot In Progress!    Opened Today! closes at 11:59pm on 9/23/2026
View and Enter Comments     
Planned Effective Date:  9/24/2026   
X
ID (You can leave this blank if your agency doesn't use custom document IDs)


Title


  (a new row will be created in the table)
X
Key in part of a contact name, email address or street address and select your contact




View Guidance Documents