Virginia Regulatory Town Hall
 
Agency
Department of Social Services
 
Board
State Board of Social Services
 
chapter
Child Care Program [22 VAC 40 ‑ 665]
Public Comment Forum
On this Action: 
Repeal and replace regulation to ensure compliance with Child Care and Development Block Grant Act of 2014
 
Proposed Stage - View the regulatory documents

CLOSED     Opened on 2/5/2018 and Ended on 4/6/2018

More about public comment forums and policies
red ball View all comments    

310 comments
Comment Title Commenter
subsidy reform Katya Argueta  4/9/18  1:49 pm
Subsidy reform Melissa Landaverde  4/6/18  9:54 pm
Policy Impact to low income families. Maria Isabel Ballivian, ACCA Child Development Center  4/6/18  8:19 pm
Subsidy Reform Lorena Nieto  4/6/18  7:18 pm
Subsidy reform Ana dominguez  4/6/18  6:18 pm
Subsidy reform Maria Guzman  4/6/18  6:17 pm
Subsidy reform Carlos G.  4/6/18  6:15 pm
Subsidy reform Silvia Lino  4/6/18  6:13 pm
Subsidy reform carminia S.  4/6/18  6:12 pm
Subsidy reform Rosalyn Martinez  4/6/18  6:11 pm
Subsidy reform Sandra Flores  4/6/18  6:10 pm
Subsidy reform Bella Cruz  4/6/18  6:07 pm
Subsidy reform Rocio Jaldin  4/6/18  6:05 pm
Subsidy reform Stella Choe  4/6/18  6:04 pm
Subsidy reform Benson Castro  4/6/18  5:43 pm
Subsidy reform Leidy Becerra  4/6/18  5:41 pm
Subsidy reform Vinh Nguyen  4/6/18  5:40 pm
Subsidy reform Blanca Escobar  4/6/18  5:37 pm
Subsidy reform Linda Grageda  4/6/18  5:35 pm
Funding for Parents Stacy Orrick  4/6/18  5:33 pm
Subsidy reform Sabas Montino  4/6/18  5:31 pm
Subsidy reform Sandra Rojas  4/6/18  5:28 pm
Subsidy reform Maria Castellon  4/6/18  5:19 pm
Subsidy reform Paola Calderon  4/6/18  5:18 pm
Subsidy reform HOA LE PHAM  4/6/18  5:09 pm
Subsidy reform Norma QUEL  4/6/18  5:02 pm
Number of Absences for children receiving assistance Lisa Davis  4/6/18  4:56 pm
Subsidy reform Cristina Rivera  4/6/18  4:53 pm
Subsidy reform Betty Gonzales  4/6/18  4:50 pm
Subsidy reform Norka Sandoval  4/6/18  4:48 pm
Proposed state child care regulations comments Lisa Peacock  4/6/18  4:46 pm
Subsidy reform Rahel Bereket  4/6/18  4:46 pm
Subsidy reform Irma Lujan  4/6/18  4:42 pm
Subsidy reform Adrienne Postigo  4/6/18  4:41 pm
Subsidy reform Roxana Ortuno  4/6/18  4:38 pm
Subsidy reform Sandra Guandique  4/6/18  4:37 pm
Subsidy reform Jeancarla Altamirano  4/6/18  4:35 pm
Subsidy reform Salma Perveen  4/6/18  4:33 pm
Subsidy reform Susana Nolasco  4/6/18  4:32 pm
Asking for help Paola mendez  4/6/18  4:32 pm
Subsidy reform Nathalia Miranda  4/6/18  4:27 pm
CPR/First Aid Jane Jones  4/6/18  4:26 pm
General Qualifications Jane Jones  4/6/18  4:25 pm
General Qualifications Jane Jones  4/6/18  4:24 pm
Definitions Jane Jones  4/6/18  4:23 pm
Vendor Requirements Jane Jones  4/6/18  4:21 pm
Subsidy reform Jenny Chambi  4/6/18  4:20 pm
General Qualifications The Virginia Child Care Association (VCCA)  4/6/18  4:15 pm
General Qualifications The Virginia Child Care Association (VCCA)  4/6/18  4:14 pm
General Qualifications The Virginia Child Care Association (VCCA)  4/6/18  4:13 pm
Definitions The Virginia Child Care Association (VCCA)  4/6/18  4:12 pm
Vendor Requirements The Virginia Child Care Association (VCCA)  4/6/18  4:08 pm
Determining Payment Amount The Virginia Child Care Association (VCCA)  4/6/18  4:05 pm
Subsidy Reform Jennifer Shaw  4/6/18  3:59 pm
subsidy program Gina Mcgalem  4/6/18  3:47 pm
subsidy program victor morales  4/6/18  3:46 pm
subsidy reform Iliana Cabrera  4/6/18  3:39 pm
Subsidy Reform Pilar I. Caceres Duenas  4/6/18  3:38 pm
Subsidy Reform nancy hernandez  4/6/18  3:33 pm
subsidy program zebiba hajereta  4/6/18  3:32 pm
Subsidy Reform katie vargas  4/6/18  3:25 pm
Subsidy Reform Mfolks  4/6/18  3:25 pm
Subsidy reform Malefia Seyoum  4/6/18  3:23 pm
Subsidy reform Sajuna S Gurung  4/6/18  3:23 pm
subsidy reform flora castillo  4/6/18  3:18 pm
Subsidy reform Jasmeet Kaur  4/6/18  3:17 pm
Subsidy Reform Carol Robinson-Huntley  4/6/18  3:13 pm
Reforma carmen vargas  4/6/18  3:12 pm
subsidy reform Claudia Galindo de Castro  4/6/18  3:12 pm
Subsidy Reform Marcelo Candia  4/6/18  3:05 pm
Subsidy Program Wendy Calix  4/6/18  3:04 pm
subsidy reform katherine  4/6/18  2:56 pm
Subsidy program Milenka Crespo  4/6/18  2:43 pm
Buenas tardes Susana Garcia  4/6/18  2:42 pm
Hola Felicidad  4/6/18  2:40 pm
Subsidy Program Tinhinane Meziane  4/6/18  2:39 pm
subsidy reform Margarita Cabrera, ACCCA CDC  4/6/18  2:39 pm
Opinion on Stubsidy Reform Brenna DIamantes, ACCA CDC  4/6/18  2:35 pm
subsidy reform SArah Winslow  4/6/18  2:30 pm
issues with subsidy Macarena Batista  4/6/18  2:21 pm
Subsidy Reform Gabby Chavez  4/6/18  2:16 pm
Payment for illness and forcing parents to apply for child support in order to receive subsidy. ACCA Child Development Center  4/6/18  2:10 pm
Issues with subsidy Danny Vasquez  4/6/18  2:05 pm
Subsidy Reform Jasmine Jackson  4/6/18  2:03 pm
Payment Policies Charles Jones  4/6/18  1:50 pm
Written Consistant Care Plan Barbara Leggett, Stepping Stones CDC  4/5/18  1:26 pm
Director Qualifications Barbara Leggett, Stepping Stones CDC  4/5/18  1:22 pm
Defination of Serious Injury Barbara Leggett, Stepping Stones CDC  4/5/18  1:14 pm
First Aid and CPR Requirement Barbara Leggett, Stepping Stones CDC  4/5/18  1:10 pm
Serious Injury Reporting Barbara Leggett, Stepping Stones CDC  4/5/18  1:07 pm
Policy for paying absenses Barbara Leggett, Stepping Stones CDC  4/5/18  1:03 pm
Payment Policy for Absences Concerned Administrator  4/5/18  8:32 am
Absence Policy Concerned Parent  4/3/18  11:35 am
Payment Policies Concerned Parent  4/3/18  11:30 am
CPR First Aid Requirement N. Saltman  4/3/18  12:21 am
Serious Injury Notification N.Saltman  4/3/18  12:20 am
Teacher Age Requirement Neil Saltman  4/3/18  12:20 am
Written Policy to the Department Kristen Saltman  4/3/18  12:19 am
Director Qualifications Neil Saltman  4/3/18  12:18 am
Group Size Requirements Kristen Saltman  4/3/18  12:17 am
22Vac-40-185-350F. Group Care Kristen Hensel, A Child's Place Preschools  3/28/18  3:04 pm
22VAC40-665-220 General Qualifications Kristen Hensel, A Child's Place Preschools  3/28/18  3:02 pm
22VAC40-665-220 General Qualifications Kristen Hensel, A Child's Place Preschools  3/28/18  3:01 pm
22Vac 40-665-220 General Qualifications Kristen Hensel, A Child's Place Preschools  3/28/18  3:00 pm
22Vac 40-665-20 Reports Kristen Hensel, A Child's Place Preschools  3/28/18  2:59 pm
22VAC40-665-120 Definition Kristen Hensel  3/28/18  2:58 pm
Beginning Date of Service Payment Lisa Peacock, Culpeper Human Services  3/28/18  9:24 am
22VAC40-665-220 General Qualifications Amy Edge, Elizabeth's Early Learning Center  3/23/18  12:51 pm
22Vac 40-665-120 Definitition Amy Edge, Elizabeth's Early Learning Center  3/23/18  12:46 pm
Supervision, Ratios, and Group Size Requirements Jane Gerdy, Elizabeth's Early Learning Center  3/23/18  11:51 am
22VAC40-665-330. Parental involvement and notifications Jane Gerdy, Elizabeth's Early Learning Center  3/23/18  11:29 am
First Aid/CPR Certification Jane Gerdy, Elizabeth's Early Learning Center  3/23/18  10:56 am
22VAC40-665-650 Jane Gerdy, Elizabeth's Early Learning Center  3/23/18  10:50 am
Written Consistent Care Plan Darlen Perez  3/22/18  11:42 am
Teacher Aide Age Restrictions Darlen Perez  3/22/18  11:42 am
Group Sizing Darlen Perez  3/22/18  11:42 am
Serious Injury Reporting Darlen Perez  3/22/18  11:41 am
First Aid CPR Requirement Darlen Perez  3/22/18  11:41 am
Written Consistent Care Plan Sara Torres  3/22/18  11:40 am
Teacher Aide Age Restrictions Sara Torres  3/22/18  11:40 am
Group Sizing Sara Torres  3/22/18  11:39 am
Serious Injury Reporting Sara Torres  3/22/18  11:39 am
First Aid CPR Requirement Sara Torres  3/22/18  11:39 am
Written Consistent Care Plan Marcela Herrguth  3/22/18  11:38 am
Teacher Aide Age Restrictions Marcela Herrguth  3/22/18  11:37 am
Group Sizing Marcela Herrguth  3/22/18  11:36 am
Serious Injury Reporting Marcela Herrguth  3/22/18  11:35 am
First Aid CPR Requirement Marcela Herrguth  3/22/18  11:35 am
Written Consistent Care Plan Sylvia Fomah  3/22/18  11:34 am
Teacher Aide Age Restrictions Sylvia Fomah  3/22/18  11:34 am
Group Sizing Sylvia Fomah  3/22/18  11:33 am
Serious Injury Reporting Sylvia Fomah  3/22/18  11:33 am
First Aid CPR Requirement Sylvia Fomah  3/22/18  11:32 am
Written Consistent Care Plan Angela Lanier  3/22/18  11:31 am
Teacher Aide Age Restrictions Angela Lanier  3/22/18  11:31 am
Group Sizing Angela Lanier  3/22/18  11:30 am
Serious Injury Reporting Angela Lanier  3/22/18  11:30 am
First Aid CPR Requirement Angela Lanier  3/22/18  11:30 am
Written Consistent Care Plan Rosa Sanchez  3/22/18  11:29 am
Teacher Aide Age Restrictions Rosa Sanchez  3/22/18  11:28 am
Group Sizing Rosa Sanchez  3/22/18  11:28 am
Serious Injury Reporting Rosa Sanchez  3/22/18  11:27 am
First Aid CPR Requirement Rosa Sanchez  3/22/18  11:27 am
Written Consistent Care Plan Marsha Garrett  3/22/18  11:25 am
Teacher Aide Age Restrictions Marsha Garrett  3/22/18  11:25 am
Group Sizing Marsha Garrett  3/22/18  11:25 am
Serious Injury Reporting Marsha Garrett  3/22/18  11:24 am
First Aid CPR Requirement Marsha Garrett  3/22/18  11:24 am
Written Consistent Care Plan Miladys Mendoza  3/22/18  11:23 am
Teacher Aide Age Restrictions Miladys Mendoza  3/22/18  11:22 am
Group Sizing Miladys Mendoza  3/22/18  11:21 am
Serious Injury Reporting Miladys Mendoza  3/22/18  11:21 am
First Aid CPR Requirement Miladys Mendoza  3/22/18  11:20 am
Written Consistent Care Plan Tessa Sanchez  3/22/18  11:19 am
Teacher Aide Age Restrictions Tessa Sanchez  3/22/18  11:19 am
Group Sizing Tessa Sanchez  3/22/18  11:18 am
Serious Injury Reporting Tessa Sanchez  3/22/18  11:18 am
First Aid CPR Requirement Tessa Sanchez  3/22/18  11:17 am
Written Consistent Care Plan Jennifer Cisneros-Sosa  3/22/18  11:16 am
Teacher Aide Age Restrictions Jennifer Cisneros-Sosa  3/22/18  11:16 am
Group Sizing Jennifer Cisneros-Sosa  3/22/18  11:15 am
Serious Injury Reporting Jennifer Cisneros-Sosa  3/22/18  11:15 am
First Aid CPR Requirement Jennifer Cisneros-Sosa  3/22/18  11:14 am
Written Consistent Care Plan Sara Kidwell  3/22/18  11:12 am
Teacher Aide Age Restrictions Sara Kidwell  3/22/18  11:12 am
Group Sizing Sara Kidwell  3/22/18  11:11 am
Serious Injury Reporting Sara Kidwell  3/22/18  11:11 am
First Aid CPR Requirement Sara Kidwell  3/22/18  11:10 am
Written Consistent Care Plan Carmen Weston  3/22/18  11:09 am
Teacher Aide Age Restrictions Carmen Weston  3/22/18  11:09 am
Group Sizing Carmen Weston  3/22/18  11:09 am
Serious Injury Reporting Carmen Weston  3/22/18  11:08 am
First Aid CPR Requirement Carmen Weston  3/22/18  11:08 am
Written Consistent Care Plan Paula Williams  3/22/18  11:07 am
Teacher Aide Age Restrictions Paula Williams  3/22/18  11:07 am
Group Sizing Paula Williams  3/22/18  11:07 am
Serious Injury Reporting Paula Williams  3/22/18  11:06 am
First Aid CPR Requirement Paula Williams  3/22/18  11:06 am
Written Consistent Care Plan Jacquelyn Terkhorn  3/22/18  11:05 am
Teacher Aide Age Restrictions Jacquelyn Terkhorn  3/22/18  11:04 am
Group Sizing Jacquelyn Terkhorn  3/22/18  11:04 am
Serious Injury Reporting Jacquelyn Terkhorn  3/22/18  11:04 am
First Aid CPR Requirement Jacquelyn Terkhorn  3/22/18  11:03 am
Written Consistent Care Plan Nafisa Hamdard  3/22/18  11:02 am
Teacher Aide Age Restrictions Nafisa Hamdard  3/22/18  11:02 am
Group Sizing Nafisa Hamdard  3/22/18  11:01 am
Serious Injury Reporting Nafisa Hamdard  3/22/18  11:01 am
First Aid CPR Requirement Nafisa Hamdard  3/22/18  11:00 am
Written Consistent Care Plan Andrea A Londono  3/22/18  10:59 am
Teacher Aide Age Restrictions Andrea A Londono  3/22/18  10:59 am
Group Sizing Andrea A Londono  3/22/18  10:58 am
Serious Injury Reporting Andrea A Londono  3/22/18  10:58 am
First Aid CPR Requirement Andrea A Londono  3/22/18  10:57 am
Written Consistent Care Plan Bobbe Abich  3/22/18  10:56 am
Teacher Aide Age Restrictions Bobbe Abich  3/22/18  10:56 am
Group Sizing Bobbe Abich  3/22/18  10:56 am
Serious Injury Reporting Bobbe Abich  3/22/18  10:55 am
First Aid CPR Requirement Bobbe Abich  3/22/18  10:55 am
Written Consistent Care Plan Tammy Berry  3/22/18  10:54 am
Teacher Aide Age Restrictions Tammy Berry  3/22/18  10:54 am
Group Sizing Tammy Berry  3/22/18  10:54 am
Serious Injury Reporting Tammy Berry  3/22/18  10:53 am
First Aid CPR Requirement Tammy Berry  3/22/18  10:53 am
Written Consistent Care Plan jenny Bach  3/22/18  10:53 am
Teacher Aide Age Restrictions jenny Bach  3/22/18  10:52 am
Group Sizing jenny Bach  3/22/18  10:52 am
Serious Injury Reporting jenny Bach  3/22/18  10:51 am
First Aid CPR Requirement jenny Bach  3/22/18  10:51 am
Written Consistent Care Plan Heather Elkins  3/22/18  10:50 am
Teacher Aide Age Restrictions Heather Elkins  3/22/18  10:50 am
Group Sizing Heather Elkins  3/22/18  10:50 am
Serious Injury Reporting Heather Elkins  3/22/18  10:49 am
First Aid CPR Requirement Heather Elkins  3/22/18  10:49 am
Written Consistent Care Plan Jessica Ventura-Sorto  3/22/18  10:48 am
Teacher Aide Age Restrictions Jessica Ventura-Sorto  3/22/18  10:48 am
Group Sizing Jessica Ventura-Sorto  3/22/18  10:48 am
Serious Injury Reporting Jessica Ventura-Sorto  3/22/18  10:47 am
First Aid CPR Requirement Jessica Ventura-Sorto  3/22/18  10:47 am
Written Consistent Care Plan Dalia Zuniga  3/22/18  10:45 am
Teacher Aide Age Restrictions Dalia Zuniga  3/22/18  10:45 am
Group Sizing Dalia Zuniga  3/22/18  10:45 am
Serious Injury Reporting Dalia Zuniga  3/22/18  10:44 am
First Aid CPR Requirement Dalia Zuniga  3/22/18  10:43 am
Written Consistent Care Plan Alisha Morgan  3/22/18  10:42 am
Teacher Aide Age Restrictions Alisha Morgan  3/22/18  10:42 am
Group Sizing Alisha Morgan  3/22/18  10:42 am
Serious Injury Reporting Alisha Morgan  3/22/18  10:41 am
First Aid CPR Requirement Alisha Morgan  3/22/18  10:41 am
Written Consistent Care Plan Penny Edwards  3/22/18  10:36 am
Teacher Aide Age Restrictions Penny Edwards  3/22/18  10:36 am
Group Sizing Penny Edwards  3/22/18  10:36 am
Serious Injury Reporting Penny Edwards  3/22/18  10:35 am
First Aid CPR Requirement Penny Edwards  3/22/18  10:35 am
Written Consistent Care Plan Monica Mendez  3/22/18  10:34 am
Teacher Aide Age Restrictions Monica Mendez  3/22/18  10:34 am
Group Sizing Monica Mendez  3/22/18  10:33 am
Serious Injury Reporting Monica Mendez  3/22/18  10:33 am
First Aid CPR Requirement Monica Mendez  3/22/18  10:32 am
Written Consistent Care Plan Samantha Lee An  3/22/18  10:31 am
Teacher Aide Age Restrictions Samantha Lee An  3/22/18  10:31 am
Group Sizing Samantha Lee An  3/22/18  10:30 am
Serious Injury Reporting Samantha Lee An  3/22/18  10:30 am
First Aid CPR Requirement Samantha Lee An  3/22/18  10:30 am
Written Consistent Care Plan Mary Lou Nellis  3/22/18  10:29 am
Teacher Aide Age Restrictions Mary Lou Nellis  3/22/18  10:28 am
Group Sizing Mary Lou Nellis  3/22/18  10:28 am
Serious Injury Reporting Mary Lou Nellis  3/22/18  10:27 am
First Aid CPR Requirement Mary Lou Nellis  3/22/18  10:27 am
Written Consistent Care Plan Soni Rana  3/22/18  10:25 am
Teacher Aide Age Restrictions soni rana  3/22/18  10:25 am
Group Sizing Soni Rana  3/22/18  10:24 am
Serious Injury Reporting Soni Rana  3/22/18  10:24 am
First Aid CPR Requirement Soni Rana  3/22/18  10:23 am
Written Consistent Care Plan Erica Lee  3/22/18  10:23 am
Teacher Aide Age Restrictions Erica Lee  3/22/18  10:22 am
Group Sizing Erica Lee  3/22/18  10:22 am
Serious Injury Reporting Erica Lee  3/22/18  10:21 am
First Aid CPR Requirement Erica Lee  3/22/18  10:21 am
Written Consistent Care Plan Mercedes Sanchez  3/22/18  10:20 am
Teacher Aide Age Restrictions Mercedes Sanchez  3/22/18  10:19 am
Group Sizing Mercedes Sanchez  3/22/18  10:18 am
Serious Injury Reporting Mercedes Sanchez  3/22/18  10:18 am
First Aid CPR Requirement Mercedes Sanchez  3/22/18  10:17 am
Written Consistent Care Plan Keydis Palma Osorio  3/22/18  10:15 am
Teacher Aide Age Restrictions Keydis Palma Osorio  3/22/18  10:15 am
Group Sizing Keydis Palma Osorio  3/22/18  10:14 am
Serious Injury Reporting Keydis Palma Osorio  3/22/18  10:13 am
First Aid CPR Requirement Keydis Palma Osorio  3/22/18  10:13 am
Written Consistent Care Plan Manuela Gamarra  3/22/18  10:12 am
Teacher Aide Age Restrictions Manuela Gamarra  3/22/18  10:11 am
Group Sizing Manuela Gamarra  3/22/18  10:11 am
Serious Injury Reporting Manuela Gamarra  3/22/18  10:10 am
First Aid CPR Requirement Manuela Gamarra  3/22/18  10:10 am
Written Consistent Care Plan Claudia Moreno  3/22/18  10:08 am
Teacher Aide Age Restrictions Claudia Moreno  3/22/18  10:08 am
Group Sizing Claudia Moreno  3/22/18  10:07 am
Serious Injury Reporting Claudia Moreno  3/22/18  10:07 am
First Aid CPR Requirement Claudia Moreno  3/22/18  10:06 am
Written Consistent Care Plan LaTonya Carter  3/22/18  10:04 am
Teacher Aide Age Restrictions LaTonya Carter  3/22/18  10:04 am
Group Sizing LaTonya Carter  3/22/18  10:02 am
Serious Injury Reporting LaTonya Carter  3/22/18  10:02 am
First Aid CPR Requirement LaTonya Carter  3/22/18  10:01 am
Written Consistent Care Plan Jennifer SCHWITZ  3/22/18  10:00 am
Teacher Aide Age Restrictions Jennifer SCHWITZ  3/22/18  9:59 am
Group Sizing Jennifer SCHWITZ  3/22/18  9:58 am
Serious Injury Reporting Jennifer SCHWITZ  3/22/18  9:58 am
First Aid CPR Requirement JEN SCHWITZ  3/22/18  9:57 am
Written Consistent Care Plan Gwen Nelbach  3/22/18  9:55 am
Teacher Aide Age Restrictions Gwen Nelbach  3/22/18  9:53 am
Group Sizing Gwen Nelbach  3/22/18  9:52 am
Serious Injury Reporting Gwen Nelbach  3/22/18  9:52 am
First Aid CPR Requirement Gwen Nelbach  3/22/18  9:51 am
First Aid CPR Requirement Gwen Nelbach  3/22/18  9:50 am
Written Consistent Care Plan Angela Todd  3/21/18  6:37 pm
Teacher aide age restriction Angela Todd  3/21/18  5:41 pm
Program Director Qualifications Angela Todd  3/21/18  5:38 pm
group sizing regulations Angela Todd  3/21/18  5:36 pm
Serious Injury Reporting Angela Todd  3/21/18  5:32 pm
First Aid CPR Requirements Angela Todd  3/21/18  4:50 pm
developement of Written Policy to ensure consistent staff for children Michelle Kim  3/21/18  3:31 pm
Teacher Aide Age Restriction Michelle Kim  3/21/18  3:27 pm
Group Size Requirements Michelle Kim  3/21/18  3:26 pm
Serious Injury Reporting Michelle Kim  3/21/18  3:25 pm
CPR and First Aid Requirement Michelle Kim  3/21/18  3:23 pm
CPR & First Aid Requirements Michelle Kim  3/21/18  3:20 pm
Effective Approval Date concern Concerned Child Care Worker  3/20/18  2:45 pm
Absence Payment Policy Concerned Parent  3/12/18  11:01 pm
Childcare policies for payments for absences Concerned parent  3/6/18  5:36 pm
Payment Policies    2/21/18  9:07 am

1 comments hidden due to violation of Town Hall policy


Trouble posting comments? These pages have been tested with multiple versions of all the major browsers. If you have trouble: (1) try another computer if you have access to one, (2) try another browser if your computer has one installed (3) contact Town Hall support staff for assistance.