The current monopoly that CSBs have on case management needs to be fixed. Making one phone call a month and then billing the state for the services is almost fraudulent. Whenever competition isn’t allowed complacency always runs rampant. Opening case management up to private providers will fix the program as CSBs will then be required to actually provide the service as intended. HFW is a perfect example of how it's growing and really making a positive difference with families, once it was opened up to private providers.