The 932 page manual has good information, but is too long for anyone to absorb in a reasonable amount of time.   If it is the expecation that Support Coordinators need to know all of this information, then it must be phased in over a year long period.   I would suggest implementing the critical tasks first and then proceeding with additional duties.   As an organization, any requirement which has the CSB teaching this to support coordinators in less than an eight month period will contributie to significant recruitment and retention issues.