3. Process Change for Consideration from Appeals
_This proposal allows providers the opportunity to submit settlement offers during the informal appeal, without the need for filing a formal appeal.

I assume this will eliminate the need for the telephone line for 
Assistance with claims status and adjudication inquires
No?

No more secure email box 
providers may also register for a secure email inbox on the Virginia Medicaid Web Portql

Keeping several copies of direct services cost reports