After skimming over the contents proposed for the update, it appears there is contradictory information regarding whether an investigation remains open for 30 days while waiting to see if an Right To Review (RTR) if received or if the investigation should be closed and then reopened if a RTR if received.  In one section the guidance states the investigation Shall remain open and in another section, it states that once the RTR is received and/or the hearing is held, the case record should be updated to reflect and the investigation be "re-closed".  There needs to be clarification on whether the investigation actually remains open for an additional 30 days or it is closed and reopened if a RTR is received.  Also, there needs to be some way of tracking those investigations left open for the additional 30 days if that is the decided upon way to handle.  Otherwise, they are going to register as overdue.