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Virginia Regulatory Town Hall
Department of Labor and Industry
Safety and Health Codes Board
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9/24/20  9:25 am
Commenter: Frank Lucia, Delta Dental of Virginia

Clarity, Consistency and Fairness needed

Delta Dental of Virginia is the Commonwealth’s largest dental benefits carrier. We employ more than 300 Virginians, provide dental coverage to more than two million people and more than 5,000 employer groups. From our headquarters in Roanoke, we answer more than 670,000 calls and process more than four million claims annually. Our subscribers and the dentists who serve them rely on our quick and accurate claims processing. 

Our sophisticated system has allowed us to continue meeting the needs of our customers even as we have deployed more than 90 percent of our workforce to a work-from-home arrangement. This has allowed us to implement specific health and safety measures at our office facilities based on CDC and other recommendations. Protecting the health and safety of our employees is and will continue to be our top priority. While we have been able to maintain an excellent level of service throughout this pandemic, we have a need to begin returning key employees to the office. To do so, it is imperative that the health and safety rules are clear, consistent and reasonable. 

While we support workplace health and safety protocols, Delta Dental of Virginia echoes the position communicated by the Virginia Chamber of Commerce and we encourage you to refrain from making the temporary standards permanent. If a permanent rule is pursued, we support the additional clarifications recommended by the Chamber. Lastly, we request that enforcement of any COVID-19-related health and safety provisions be treated with leniency, particularly given the extent to which Virginia businesses are attempting to meet demanding, and sometimes complicated and changing, rules.  

Thank you for your consideration. 

Frank Lucia

President and CEO

CommentID: 85685