DBHDS Support Coordinator Manual - Developmental Disabilities
Overall the manual has good information, content could be improved to flow better since most SC’s will not be able to read & retain all of the information at one time, build on knowledge, historical reasoning and then to day to day operations & less common circumstances (such as Post-Move monitoring)
Forms & organizational charts either as an appendix, a link to the websites would be more preferable so that current information could be maintained
Remove duplicated slides/pages
Clear up that CSB policies & procedures should be followed as well
Could information be divided between informational/historical, educational, contacts and forms?
P. 16 - Is Power of Attorney acronym correct? (POW?), referred to in later sections as PoA;
p. 18 DBHDS Organizational chart – put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
p. 19 CRC list - put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
p. 20-21 RSS list - put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
P. 22-23 Service Authorization Consultant list is out of date (last updated 2017, several new ones are missing from the list) – put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
p. 24 Regional SA staff - put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
Shorten REACH section by removing the list of areas, could a map of Virginia and the separate coverage areas be included along with to include contact information for all REACH regions; CSB staff should be familiar with their own catchment area and work with their REACH program when an individual moves to other areas in the state;
P. 29 OIH chart - put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
P. 31 - add the licensing information put as an appendix or a hyperlink to DBHDS website (preferable) so that current information can be maintained and encourage users to use the DBHDS website for information; also maintain the heading wording in the CM manual so that it will appear when the manual is being searched
P. 35 Chapter 1 – could this information also be included in CM modules for training?
P. 50 – Support Coordination overview should either be Chapter 1 or before Chapter 1
P.64 Operational CM guidelines - should this still have “DRAFT” written on it? -
P. 83 – provide PMM as an appendix or a hyperlink, there is a newer version since 2014, this will continue to decrease in usage as the year passes for individuals/training center closures, this should be referenced though more of appendix type information since it is not utilized with the majority of Support Coordination individuals
P.87 – hyperlink to WaMS User Guide since this is already located on the WaMS site, this would encourage SC’s to communicate about their ability to log in and become familiar with this site
P. 54 Preference of choice should be made more clear since this is a part of Human Rights
P. 229 good slide presentation on Decision Making & Consent
P. 247 – appeal letter still has old language of urgent/non-urgent, this needs to be updated to new Priorities
P. 302 – is the study on Decision Making needed, can it be removed? what was the result of this General Assembly?, also has several blank pages adding to the length of this manual
P. 349 good information on Waiver service types, descriptions, applicable Waivers, units & limits
P.370 & 371 duplicates of p. 343 & 344 (Individual Choice forms)
P. 397 hyperlink to ASCEND User Guide, is this also located on the DBHDS website?
P. 490 duplicate slide show from p. 229 (Participation in Decision Making)
P 563 duplicate report (Decision Making study)
P.654 – RST referral – old process (this has been revised since 2013), update to new process
P. 657 duplicate of p.87 (WaMS user guide)
P. 784 WSAC process is duplicate from earlier page
P. 885 Chapter 11 of community resources is very helpful.
